RECOGNITION OF COMMON INTENT IN SMART e-GOVERNMENT SERVICES

As Europe develops towards a politically and economically integrated body, agencies, organisations and enterprises from various nations face the challenge of having to collaborate and provide services to achieve common goals and create prior negotiated, intended outcomes.While European and national legislations set context and rules for such business conduct in multi-national service-oriented ecosystems, agile business process management needs more than an underpinning ontology to ensure semantic interoperability. It requires a complete business process management language (BPML) based on a formal grammar to support inter-nation administrative business processes automatically. This case study addresses the collaborative exploitation of common intent in the context of panEuropean e-Government services for a typical life-event of a citizen: moving residence from Germany to Belgium.